At AV-Worx, we understand that keeping your technology running smoothly is essential to your business operations. That’s why our Managed Services and Support & Maintenance plans are designed to provide you with peace of mind, knowing your systems are in expert hands 24/7.
Comprehensive Support Tailored to Your Needs
Our Managed Services offer end-to-end support that ensures your audiovisual (AV) systems are always operating at peak performance. Whether you need routine maintenance, on-demand troubleshooting, or long-term system monitoring, our team is here to help. We tailor our services to meet your unique requirements, offering flexible plans that can scale with your business.
Proactive Monitoring & Diagnostics
We continuously monitor your systems, identifying potential issues before they escalate. With real-time diagnostics, we can remotely troubleshoot and address problems to minimize disruptions.
Scheduled Maintenance & Upgrades
To ensure longevity and optimal performance, our scheduled maintenance programs include firmware updates, hardware assessments, and preventative checks to avoid unexpected downtime.
Extended Support Plans
With every project we complete, we offer a continued maintenance and support plan that can extend for up to 10 years. These long-term plans ensure that your systems remain up to date and fully functional as your business evolves.
Secure Remote Access
We include secure remote network access via our own network to enable 24/7 support and maintenance. This service is provided for projects and networks that allow secured connectivity, ensuring we can manage and resolve issues without any delays.
24/7 Expert Support
When issues arise, AV-Worx provides around-the-clock access to our certified technicians, ensuring you receive the fastest response times. We pride ourselves on Fanatical Customer Support—our team is committed to resolving your concerns promptly and effectively.
Help Desk Support
A dedicated team is just a phone call or email away. We offer both remote and on-site support to address your needs as they arise.
Mission-Critical
Support Contracts
For our mission-critical support contracts across the United States, we offer up to 4-hour response times, ensuring the fastest possible resolution for urgent issues that impact your business operations.
Emergency Response
In the rare event of a critical system failure, our emergency response team is available 24/7 to resolve issues and restore operations as quickly as possible.
Service Level Agreements (SLAs)
We stand by our commitment to exceptional service. Our SLAs are designed to ensure you receive
the highest level of support and accountability from AV-Worx.
Guaranteed Response & Resolution Times
With priority support, we provide guaranteed response times, ensuring that your system is back up and running in no time.
Performance Monitoring
Our SLAs include regular system performance reviews to ensure everything is operating according to your expectations and needs.
Technology Lifecycle Management
Having an SLA in place helps ensure your systems stay up to date with the necessary lifecycle of old technology, allowing for smooth transitions to newer, more advanced solutions as your system matures.
Ongoing System Optimization
Technology evolves rapidly, and so do your business needs. We provide ongoing system assessments and recommendations for optimization to ensure you’re always using the best solutions for your environment.
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Future-Proofing Your AV Systems
Our experts stay up to date with the latest innovations in AV technology, ensuring that your system is ready to meet future demands.
Why Choose AV-Worx for
Managed Services?
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Certified Expertise
Our team is certified and experienced across a wide range of audiovisual and control systems, ensuring that all your systems are expertly maintained regardless of the brands or equipment in use.
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Secure Remote Access
For projects and networks that allow it, our secure remote access ensures 24/7 support and faster response times without the need for an on-site visit.
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4-Hour Mission-Critical Support
For clients with mission-critical needs, we offer up to 4-hour response times nationwide, ensuring your systems are back up and running as soon as possible.
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Transparent Reporting
We provide detailed reports on all maintenance activities, system performance metrics, and any actions taken, giving you full visibility into your AV environment.
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Customized Plans
Whether you need full managed services, a simple support plan, or anything in between, we can customize a plan that fits your business perfectly.
Contact us today
Learn more about how AV-Worx can keep your AV systems running smoothly and efficiently with our
Managed Services and Support & Maintenance plans, offering continued support for up to 10 years.
Need more details?
Contact us
We are here to assist. Contact us by phone,
email or via our social media channels.